QArchive.ORG Main Page
Home | Blog | Terms of service | Sign in
All Vista Win Linux Mac
Call Centre Free Downloads




Please note that DR-X© is specifically for DR-X 1.0 Please note that DR-X© is specifically for administrators of Avaya Communication Manager and Avaya Call Centre and due to the extensive programming required on your Avaya Communication Manager to activate this application you will need to arrange chargeable remote programming work with the Aura Alliance Helpdesk which can be booked by emailing apps@auraalliance.com The DR-X© works alongside Avaya Call Centre and allows you to activate




Mallcomm is a unique app to aid the MallComm 1.0.2 Mallcomm is a unique app to aid the communication between shopping centre management staff and retailers. Retail staff from stores within centres that subscribe to Mallcomm can access all the latest news and events at their centre, as well as amazing special offers and discounts for other stores in centre. To find out how your shopping centre can benefit from Mallcomm visit mallcomm.co.uk or call 01359 250 208




The ErlangC tool is a calculator used to ErlangC 1.2 The ErlangC tool is a calculator used to determine the right number of staff required in a call centre. It takes the number of calls expected in an interval, the average handle time of the calls and the desired service level goal, and calculates the right number of Full TIme Equivalents (FTEs) required to meet that service level using standard Call Centre ErlangC modelling. Results can be copied to the clipboard, or emailed (text and CSV)


Audio & Multimedia
Business
Communications
Desktop
Development
Education
Games & Entertainment
Graphic Apps
Home & Hobby
Network & Internet
Security & Privacy
Servers
System Utilities
Web Development

Search